Nothing New...

Same old, same old. Nothing new about what's happening everyday in the floor. The queue has not changed and it's still tiring.

I don't know what happened to our account but it seems that for the past few months we can feel the stress and we are burdened too much of what we're doing everyday. Several changes but few improvements. We are going down.

I felt that this was my longest one week ever. It's not because there's no VGH but because of how I feel during each of my shift. We lack motivation and I feel we're like robots controlled and managed by someone that we cannot see. It seems that they don't care if the agents are down to there knees because of fatigue. I hope the management knows these things. I know that it's important to please the client but it's more important to have happy frontliners. It'll be a win-win situation if it's like that.

The management seems to be distant during these days. We felt we're left in the dark just groping on what's really the deal in our account. There are a lot of gossips and hearsays spreading in all four corners of the floor. No definite truth yet on those things but it seems legitimate on the scenarios seen there.

I need a breather. We need all a breather. We are drowning from these shit hole that we are in. It will be fine I know as long as they take good care of the frontliners. They should know that. It's up to us to uplift the account's dropping scene but for us to do that we need to know that there are people to back-up us. People that will support us and not push out to our death.

Goodluck to us all. If this trend continues, and I hope not, I'll bid goodbye to this work that I did love. I'll weigh my options and maybe transfer to greener pasture.