It's Doomsday!

Toxic! This seems that we will never recover from this endless calls waiting.

Another day of complete shift due to failing service level because of extreme number of calls waiting. There were no common issues aside from the ZoneAlarm and Microsoft update problem which is like about a percent of the entire call volume in the floor.

Fluctuating number of incoming calls to the center and few agents staffed caused our service level to fail. There were times that it had 55 calls waiting within a span of 10-15 minutes. Towards the middle of my shift, I felt extremely exhausted. The calls were too much. I just prayed that it would be 11:30 pm so I can take my lunch. After my lunch, I just looked at my computer's time and prayed that it'll be already 3am so that I can go home.

Kudos to our MOD because at last they reskilled CHD agents to HN. We were happy to know that they can reskill now CHD. They told us that they cannot do that before because HN has a higher sets of skill and CHD does not therefore they cannot put CHD to a higher skill level. Now we know that it was just a bluff and we knew that even before. We are all HN trained.

Another sad thing is that my VL for the 15th was not approved. I really need a break at least once a month. I need to recuperate and recharge from the stressful environment we have. The situation in our floor is intense. We are like robots now operated by super humans to please them and be their guinea pigs.

This ends my post. 'Till the next post.