As what was predicted, it will be avail all throughout the shift...NOT!!! As usual, like PAG-ASA doing their weather forecast, it was wrong. The forecast of low call volume was not as it was expected. We had several calls waiting from 8pm until forever.
Total abomination! It was extremely exhausting. No VGH! This is the worst thing to happen. Why? Why do we need to suffer?!
Nonetheless, no VGH means more money. In a way I'm also thankful to that. The only thing I'm mainly complaining about is just that it was freakishly queuing. That's how it really is in a call center. A lot of drastic changes, what's now is not really what you'll have tomorrow.
Que sera sera! I always think that everything and every event in our life has a purpose and whatever it is, that will be for the better. Adja! We can do this.
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