Stepping Up to the Next Level

More than 11 months have passed since the last time I posted an entry on this blog. So many reasons as to why but what's important is I'm back.

A lot has happened between then and now, good and bad. I have a new job position since my last entry. I got promoted! Did not expect it, well somehow I did know, but now I am  a Floor Coordinator Assistant. I am now part of the workforce. It was a major change for me. I need to move to a different site from Commonwealth to UP Science. It changed my perspective for work. Now, I don't think and do things just for myself but I need to consider the welfare of the account and the company. Once you go up, as what they say, with great power comes great responsibility.

What made me decide to apply? Basic reasons, I want to move up, be challenged and earn more. I did love being a tech support rep but you'll get to a point wherein it feels ordinary. It's like eating a cake. When you take the first bite, you want more but once you've eaten a lot, you want to stop. I've reached the part that I wanted to stop. It has been a daily routine for me. The metrics in the account has been absurdly crazy. It was like a jungle out there. Survival of the fittest is the name of the game. Unlike the others that simply gave up and moved out, I decided to stay and find my way out. I asked myself, "I love my company and I wanted to stay, how can  I escape without resigning?" *Light Bulb Moment* "I will apply for an opening that's entirely different but I am familiar with.", I said to myself.

With the help of Cai,  I was motivated to apply for the FA post in UP Science. I ensured that I met all necessary requirements, submitted them, got interviewed and was selected. And now I am an FA for almost a year.   

What do I do? Let's put it this way, my main duty is to stalk agents. I do real time queue and phone time activity management. I ensure that everyone is adhering to their scheduled activity and no one is loafing around. I send out group broadcasts or flag agents beyond threshold. If they ignore me, I send love letters to their team leader. Aside from that, we also do admin tasks. We generate and update reports. We almost, always keep track of everything.

Again, I'm testing the waters and embarking to a new journey. I applied for a team leader trainee post on the same account that I'm in. Saturday is the day to reckon with. I'll be interviewed by one of the talent development people and operations manager to determine if I am ready.

At this point, I got mixed reviews from different people that I've talked to. I'll incorporate all the pointers they shared with me as an advantage on that interview. It has been my dream to be a leader. I see myself as someone that motivates and develops people beyond the limits of their potential. I have the right combination of skills and experience that the company can take advantage on meeting unparalleled client satisfaction. I hope I can project my readiness for this position and they see that in me. Nevertheless, I would accept the outcome of the interview, whether positive or negative, as a lesson learned and take that as an advantage on my next journey in life.

Moving out of your comfort zone always draws fear. But the courage to move out and face those fears are more worth it than thinking the "what ifs" that you've failed to do. When opportunity comes knocking, grab it since you'll never know when is the next time it will.